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Your First Visit

Welcome, and thank you for choosing Sollievo

This page has been created to make your first Sollievo experience go smoothly -- to help you feel comfortable from the moment you walk in the door, to your treatment, to the moment you walk out of the door!

Did you know the body has a natural ability to heal itself, given the right supports, time and attention? Massage therapy reduces stress hormones, and assists the circulation of blood and lymph, which supports our already powerful immune systems.

Massage also unwinds tight muscles, unblocks energy channels, and creates the time and space your body needs to heal.

"The Sollievo Experience" is a partnership between you and your therapist to create the right opportunities for positive change to occur in your body.

By jointly investing in your personal health, we can help you manage chronic pain, recover from injuries, relieve tension and achieve relaxation.

At Sollievo, we know that massage assists in healing the body. In today’s society, where a stressful lifestyle is the norm, massage therapy is taking its place as an indispensable component in the prevention of illness and disease. It is frequently an important part of rehabilitation and recovery programs and is becoming an essential element in the treatment of a great many chronic conditions.

All of our therapists are graduates from accredited schools, licensed by the state of Massachusetts and are insured. They are skilled both in Swedish, relaxation work, and in their many individual specialties. Please see individual therapist biographies for details. 

The moment you walk in our door, you’ll be welcomed by one of our front desk team members, who will check you in and invite you to relax in our reception area. 

There are 6 steps to completing your first massage appointment

  • Step 1: Schedule first appointment
  • Step 2: Fill out paperwork
  • Step 3: Establish goals with your therapist
  • Step 4: Your massage session
  • Step 5: Suggestions and recommendations 
  • Step 6: Schedule next appointment

Step 1: Schedule first appointment

If you are a new client to Sollievo, we ask that you call to schedule your first appointment, so that we can properly create your client account. You will be asked some questions to identify the type of work you are looking for; the appropriate therapist to match you with and the date and time that will best fit your schedule.

Once we have established your appointment date, time, and therapist, we will book your actual appointment.

You can expect to be asked:

  • First and last name
  • Address
  • Best phone number to reach you
  • Best email to reach you
  • How you heard about us?
  • Credit card information to secure the appointment - [credit card information is required to secure the first-time client booking. The card will NOT be charged unless the client does not arrive for the scheduled appointment or does not cancel the appointment with at least 24-hours' notice.]

Confirmation process: You will receive a confirmation email on the day you booked your appointment. Additionally, since we have a 24-hour cancellation policy, you will receive 2 more reminders before your appointment - one via email (3 days before your appointment), and the other via phone (2 days before your appointment)

As a courtesy, we provide our triple confirmation process to be sure you get the information before the cancellation deadline. We have this process in place, to allow you to cancel without penalty, should you need to change or reschedule your session.

Step 2: Fill out paperwork

There are three options to filling out your health history form. 


1. On-line: Click here to complete your secure, health history form online - (this is recommended)


2. At Sollievo: please arrive 10-15 minutes prior to your appointment, to allow enough time to complete your health history form.


3. Print PDF forms below: complete them in advance and bring them with you to your scheduled appointment. 

Step 3: Establish goals with your therapist

During the first appointment, your therapist will review with you the information provided on your health history form. S/he will ask about the reason(s) you are coming in for this massage treatment and ask about stress levels, medications, any areas of pain/discomfort/concern and specific areas you would like addressed during this visit.

We know that the same therapy isn’t right for every client, so we take the necessary time to go over your history, listen to your concerns and structure a tailored and safe session to meet your short and long-term goals.

Step 4: Your massage session

After talking with your therapist, s/he will leave the room while you disrobe to your level of comfort. Some clients prefer to completely disrobe, while some will remain partially clothed. Either option is fine. Your massage therapist will only uncover the part of the body that they are working on.

Once disrobed, please lie on the massage table under the top sheet. Your massage therapist will give you a few minutes for this process. S/he will knock on the door to ask if you are ready before entering the room.

We encourage communication between our clients and our therapists. If the table is too warm, the pressure too deep or the room is too cold, please let us know!

When the session is over your massage therapist will leave you covered under the drape, wash his/her hands and leave the room.

You are welcome to take a moment before getting up and dressed again. Once dressed, we ask that you open the door, but remain inside of the room, so that your therapist can meet with you to hear about your experience of the work, to discuss their findings and to give you suggested self-care.

Step 5: Suggestions and recommendations

Your therapist will offer suggestions on how to maintain the effects of your treatment.

You may be shown an effective stretch or exercise, be counselled to take a warm bath or other various self-care recommendations which are designed to give you tools that will benefit you in between treatments.

Since the therapeutic effects of massage are cumulative, it is important to work with your massage therapist to develop a custom plan to meet your health and wellness goals. Your therapist will offer truthful and honest recommendations on the ideal time to schedule your next appointment.

Step 6: Schedule next appointment

When it is time to check out, the front desk person will:

  • Ask when you would like to schedule your next appointment based on your therapist’s recommendation
  • Process your payment

Thank you for choosing Sollievo. We value your trust and patronage and look forward to partnering with you on your journey to better health.


Call 617-354-3082 to schedule your first appointment at Sollievo Massage and Bodywork

Click here to view massage rates